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| Frequently
Asked Questions |
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| Q. |
What is Moai’s
background? |
| A. |
Founded in 1996,
Moai Technologies is a global provider
of
sourcing consulting services and technology-enabled
solutions, which allow corporations to
realize
the maximum savings possible through e-Sourcing.
In 2002, Moai merged with Pittsburgh-based
Medebiz and the combined, international
company is headquartered in Pittsburgh,
Pa. Product development, customer support
and professional services are offered
through
its San Francisco office. EMEA sales operations
are based in London, UK. Offshore development
and QA facilities are located in Mumbai,
India. |
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| Q. |
How do you
define e-Sourcing? How does it fit into
corporate strategic sourcing? |
| A. |
Strategic sourcing
is defined as a disciplined, systematic
process for reducing the total cost of externally
purchased goods or services, while maintaining
or improving the levels of quality, service
and technology.
e-Sourcing is the automation of this
process to further decrease costs, reduce
supply risks and increase profits. Moai’s
e-Sourcing and online negotiation technology
allows companies to reduce purchasing
expenditures and optimize existing purchasing
processes by bringing strategic sourcing
online. e-Sourcing facilitates market
efficiencies between buyers and sellers
to increase revenues, reduce costs and
streamline business processes. For corporations
and government organizations, Moai solutions
can cut costs, increase revenues and improve
business practice efficiencies.
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| Q. |
Who are Moai’s
customers? |
| A. |
Moai Technologies
has more than 145 customers in 18 countries
worldwide, including a number of Global
2000 companies. Eastman Chemical Company,
ecMarkets, ForestExpress, the Forestry
Commission (UK), Traconi, and the US Army
are among the companies and agencies that
have used Moai’s enterprise e-Sourcing
software to realize substantial savings
in their corporate purchasing. Other Moai
customers have chosen to remain anonymous
for competitive reasons.
Moai’s solutions are used across
a wide range of vertical industries, including:
Transportation
Retail & CPG
Energy/Utilities
Industrials
Government
Forest Products
Food and Beverage
Healthcare
Estimates indicate that more than $10
billion in goods and services have been
sourced using Moai’s software, and
Moai’s e-Sourcing customers are
realizing an average savings of 16 - 20
percent over their historical price for
goods and services, and in some cases
substantially more.
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| Q. |
What exactly
is a Moai, anyway? |
| A. |
The Moai are the carved statues created
by a race of Polynesian people who somehow
sailed thousands of miles across the South
Pacific in outrigger canoes to the island
of Rapa Nui around the year 400. Dubbed
Easter Island by a Dutch sea captain who
"discovered" it on Easter Sunday
1722, Rapa Nui is one of the most isolated
places on earth. A triangle of volcanic
rock, it lies midway between Chile and
Tahiti - and is 2000 miles away from each!
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| Q. |
What is a Reverse
Auction? |
| A. |
In a reverse auction a buyer posts an
item or a group of items that they wish
to buy from selected suppliers. The suppliers
compete for the lowest price at which
they will sell the selected item or items
to that buyer. This type of event can
be used for products, materials or services.
The event will allow the buyer to specify
a starting price and a desired quantity
of the item, items or service. For example
a buyer can create an offering to buy
Cut Sheet Paper over the course of a year.
The buyer would specify the quantity in
boxes or pallets of the paper that was
desired and then provide a starting price.
The suppliers would then come on line
and compete to see who could provide the
paper at the lowest price. In order for
suppliers to bid in this type of event,
they must beat the current lowest price.
The buyer may specify a decrement amount,
which is the amount a supplier, must lower
their price in order to become the lowest
bidder. |
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| Q. |
What is a Multi-Line
Event? |
| A. |
A
Multi-Line event allows a buyer to post
multiple items or services within a single
event. The buyer decides which lines are
required and which lines are optional
for the supplier to bid on. The suppliers
then provide pricing on those lines. If
the supplier cannot meet a price on a
required line, their bid will not be accepted
on any line. For each line the buyer specifies
the starting price, quantity and Unit
of Measure for the suppliers to bid on.
In this type of event there are two types
of bidding rules that can be applied.
Competitive bidding works much like the
reverse auction in that suppliers must
beat the current lowest price in order
to bid. Another approach is to use Beat
Your Bid, which allows the supplier to
improve their bid without necessarily
being the lowest bidder. This approach
will allow the suppliers to give their
best pricing, even if it is not the lowest
pricing so that the buyer can evaluate
all responses. Buyers can also choose
to receive bundled bids from the suppliers.
In a bundled bid, the suppliers agree
to provide the full quantity of all the
lines at a specified price. The buyer
may provide a starting price for the bundled
bidding which may be a discount off of
the sum of the lines.
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| Q. |
What if I need
assistance determining what is appropriate
for a Reverse Auction or Multi-Line Event? |
| A. |
The OnDemandSourcing Full Service offering
can help identify commodities within
an
organization that would be best suited
for an on-line event. Our sourcing professionals
work with your buyers to identify e-Sourcing
opportunity, set up the events and execute
these events. It's also an optimally
available service for self-service and
managed-service users.
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| Q. |
Will my company
be able to run events without assistance?
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| A. |
OnDemandSourcing
is a service that is focused on making each
customer independent. Depending on the resources
and experience within the organization this
can happen in a matter of events. It will
be up to the buying organization to determine
how quickly they move to a self-service
model. The OnDemandSourcing team will be
available to assist your company throughout
this process. |
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| Q. |
What if I need
help during the event? |
| A. |
Technical
support will be available before, during
and after the event. We will insure that
the event goes smoothly. |
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| Q. |
What if I want
to get information other than Price from
my suppliers? |
| A. |
OnDemandSourcing allows you to ask the
suppliers for additional information other
than price and quantity. This additional
information can be in the form of data
entry field or pick (drop down) lists.
The buyer defines what information is
needed and how it will be captured from
the suppliers |
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| Q. |
What if the
suppliers have questions before or during
the event? |
| A. |
OnDemandSourcing provides both buyer
and suppliers with a Message Center. Suppliers
can post questions or clarifications on
the Message Center. Buyers can also post
information on the Message center. Messages
can be private to one supplier or public
to all suppliers. Suppliers cannot communicate
with one another. The buyer determines
what information all suppliers see. All
messages can be copied on email. The Message
Center is available while the event is
in preview phase as well as while the
event is open. |
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| Q. |
How will the
suppliers learn how to use the system? |
| A. |
Depending
on the nature of the event, the OnDemandSourcing
team will work with you to provide the
appropriate training for your supplier
group. This can vary from a mock event
to a 1-hour on-line training session.
Training materials will also be available
on-line for the suppliers to use |
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| Q. |
How are events
priced? |
| A. |
OnDemandSourcing
events are conducted at a fixed, flat fee.
Discounts are available to those planning
on conducting multiple events over a selected
time period. Please contact sales@OnDemandSourcing.com
for additional information. |
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| Q. |
How soon can
I run an event? |
| A. |
This depends upon
the type of service selected – self,
managed or full. For self service events,
you decide how soon you want to run an event
and get it scheduled with our event support
team. Managed and full service events can
typically be run within 20 days of buying
an event. |
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| Q. |
If I have more
questions, whom can I contact? |
| A. |
Please look at our Contact
Us link and e-mail the appropriate
person with your question. |
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